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PRIVACY POLICY

INSTINCTOY (hereinafter referred to as “our company”) may request the disclosure of personal information when customers apply for product purchases or other services. This privacy policy is to clarify the handling, collection, and usage policy, etc. of the customer's personal information in our company. Our company believes that in order to provide an attractive sales environment, it is necessary to comply with laws, regulations and other rules regarding the protection of personal information, and to create a safe shopping environment for our customers. By using our company’s website, and providing us with your personal information, you are indicating that you have read and fully understood our privacy policy.

1. Purpose of use of personal information

Our company uses personal information for the following purposes:
1) Our company will use the customer’s contact information, such as name, address, phone number, and e-mail address, for product shipment and payment requests.
In addition, our company may use payment information (such as the bank account that has been specified) in connection with invoicing and confirmation of payment.

2) Our company will use the customer’s contact information such as name, address, phone number, e-mail address, as well as information on the type, quantity and grossed-up prices of goods to inform the customer, or confirm the contents of orders, and shipping methods.

3) Our company will use the customer’s usage history, and contact information such as name, address, phone number, e-mail address, etc., to inform the customer about our campaigns, surveys, products and services.

4) In order to improve our services, our company will use data on the customer’s usage history, feedback and questionnaire results.

5) Our company will use the customer’s contact information such as name, address, phone number, and e-mail address to reply to requests and inquiries of the customer.

6) In order to refuse our services to those who order goods with an illegal purpose, our company will keep personal information, such as the customer's name, address, type and quantity of products ordered, and the grossed-up amounts, in connection with any transaction that our company believes has been carried out for fraudulent purposes.

2. Management of personal information

Our company will manage personal information with the following guidelines.
1) Establish the necessary internal system in accordance with the laws of Japan, including the laws and guidelines on protection of personal information, and obtain a written pledge from each relevant employee to properly handle personal information.

2) Our company will limit the use of personal information only to those employees who need the information for business purposes. Our company establishes rules regarding the storage and management of media containing personal information and takes preventive measures for the protection of personal information.

3) For personal information stored in the system, our company will prepare an account and a password, so that the information can only be used by employees who require it for business purposes. Furthermore, our company carries out access permission management and the account and password are strictly supervised to prevent loss or leakage of information.

4) Personal information will be deleted at any time after a certain minimum period of time, starting from the time of receipt of personal information, provided that such deletion will be of no hindrance to the service.

3. Disclosure of personal information

1) Our company does not disclose personal information to third parties without the customer’s consent. However, this does not apply if one or more of the following cases apply.
・When there is a request from a public institution such as a court or police based on legal compulsion.
・When required or permitted by law.
・When necessary to avoid a risk of damaging the life, body, or property of the customer or a third party, and it is impossible to obtain the information subject’s consent.
・In the event that it becomes necessary for our company to protect or defend our company's rights, property, or services against laws and regulations or acts contrary to the company's “Terms of Use” and other precautions, and it is not possible to obtain the consent of the information subject.

2) If we receive a request for disclosure from the customer regarding personal information held by our company, we will disclose it only if we can confirm that the request is made by the customer himself.
Note: Method of identity verification
Please mail a copy of your identification document (driver's license, health insurance card, etc.) to our company in order to confirm that it is a request made by you.

Shipping address
〒 526-0031
Shiga Prefecture, Nagahama City, Yawatanakayamacho, 275-5
INSTINCTOY
Mail Order Division Contact: Hiroto Ohkubo

Once our company has confirmed that the request is from the person in question, we will disclose it by mail to the address stated in the identity confirmation document.
a) Confirmation of order, inquiry
b) Confirmation of product shipment, inquiry
c) When replying to an inquiry

Our company will not disclose or provide personal information to any third party without the customer’s permission, except in the following cases:
a) When it is necessary to cooperate with a state institution or a local public entity, or a person entrusted by such an entity, in executing the affairs prescribed by laws and regulations.
b) Cases in which the provision of personal information is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual.
c) When exchanging personal data with an affiliate company of our company.
※Please fill in the details according to the company’s terms and use.
※Our company prohibits the sale of personal information.

4. Regarding questions and suggestions

If you have any questions or comments, please contact us.
e-mail:contact@instinctoy.net
TEL: +81-120-101-585
FAX: +81-749-68-2021
Business hours: 1100h to 1900h on weekdays
Regular holiday: Wednesday and Sunday