TERMS AND CONDITIONS (RETURN POLICY) / 業者資訊(退換貨)
TERMS AND CONDITIONS
| Vendor 販售業者 |
OHKUBO Corporation |
|---|---|
| Chief Operating Officer 營運負責人 |
Hiroto Ohkubo |
| Zip Code 郵遞區號 |
526-0021 |
| Address 住所 |
275-5, Yawatanakayamacho, Nagahama-shi, Shiga, 526-0021 Japan |
| Additional Fees 商品款項以外的費用說明 |
Transferring handling charge, paying handling charge, charge for delivery and consumption tax |
| Valid 下單後有效期限 |
We'll assume 7 days from an order of goods. |
| On Defective Products 不良品 |
Customers cannot return the merchandise for personal reasons, but if the merchandise you have received is damaged or wrongly delivered, please contact us within seven days. 請理解因客戶個人因素是不能退換貨的. 萬一當商品既送到您府上時有破損或者出錯的情況, 請於七天以內聯絡我們. |
| Available Number 販售數量 |
I'll make the goods the stock limit. |
| Date of delivery 交貨日期 |
We will deliver the merchandise within three business days after your order has been placed if they are in stock. If there is no stock, you will be notified by email. 有現貨商品, 不包含六日及國定假日, 下單後三日內會發送. 若遇到無庫存商品, 會在用信件通知. |
| Payment Terms 付款方式 |
paypal |
| Payment Expiration Date 付款期限 |
After the payment request is issued, please complete the payment as soon as possible within two weeks. 請款單發出後, 請於兩個星期內盡快完成付款. |
| Conditions of Returns 商品退換期限 |
Customers cannot return the merchandise for personal reasons, but if the merchandise has been received in bad condition or wrongly delivered, please contact us within seven days. After we have confirmed the defects in the products, INSTINCTOY will contact the customer to arrange the return of the merchandise.Please send the defective product back to the specified address. Please note that we are unable to send a replacement product or make refunds before we have received the defective merchandise. The defective merchandise must be returned in the same condition it was received, not used or altered in any way. Please contact us within seven days after receipt of the shipment to report any defects. 請理解因客戶個人因素是不能退換貨的. 萬一當商品寄送到您府上時有破損或者出錯的情況, 請於七天以內聯絡我們. INSTINCTOY會判斷不良品後聯繫客戶, 請回寄不良品到指定的地址. 不良品回到我們這邊前, 是無法先寄送新商品或者退款. 不良品一定是要在未使用的情況下才能處理, 所以請在收到貨件後7天內聯絡我們. |
| Freight for Returns 退換運費 |
INSTINCTOY will bear the cost of return freight charges, as well as the handling fee. For returning defective merchandise, please contact us within seven days after receipt of the shipment and return the merchandise to indicated address. |
| Trade name or service name | INSTINCTOY |
| Telephone number | +81-749-68-2011 |
| Public email address | contact@instinctoy.net |
| Website address | INSTINCTOY：http://www.instinctoy.com INSTINCTOY international：http://www.instinctoy.net |
PAYMENT / 付款方式
| PayPal | After we receive your order, we will check the shipping cost in order to calculate the total amount you need to pay. After that, we will send an invoice to your email account for you to arrange the PayPal transaction. Please do not make any PayPal transactions before receiving our instructions. 當我們收到您的訂單後, 我們將查詢運費及計算總額, 接著會發請款單至您的PayPal帳號, 請等候我們的回復在進行付款. |
|---|
DELIVERY / 發送・運費
| Shipping type 發送手段 |
EMS（Express Mail Service / JP Post） |
|---|
| Zone | First Zone | Second Zone | Third Zone | |
|---|---|---|---|---|
| Weight | Asia | Oceania, North America, Central America and the Middle East | Europe | South America and Africa |
| Up to 300g | 900 JPY | 1,200 JPY | 1,500 JPY | 1,700 JPY |
| Up to 500g | 1,100 JPY | 1,500 JPY | 1,800 JPY | 2,100 JPY |
| Up to 600g | 1,240 JPY | 1,680 JPY | 2,000 JPY | 2,440 JPY |
| Up to 700g | 1,380 JPY | 1,860 JPY | 2,200 JPY | 2,780 JPY |
| Up to 800g | 1,520 JPY | 2,040 JPY | 2,400 JPY | 3,120 JPY |
| Up to 900g | 1,660 JPY | 2,220 JPY | 2,600 JPY | 3,460 JPY |
| Up to 1.0kg | 1,800 JPY | 2,400 JPY | 2,800 JPY | 3,800 JPY |
| Up to 1.25kg | 2,100 JPY | 2,800 JPY | 3,250 JPY | 4,600 JPY |
| Up to 1.5kg | 2,400 JPY | 3,200 JPY | 3,700 JPY | 5,400 JPY |
| Up to 1.75kg | 2,700 JPY | 3,600 JPY | 4,150 JPY | 6,200 JPY |
| Up to 2.0kg | 3,000 JPY | 4,000 JPY | 4,600 JPY | 7,000 JPY |
| Up to 2.5kg | 3,500 JPY | 4,700 JPY | 5,400 JPY | 8,500 JPY |
| Up to 3.0kg | 4,000 JPY | 5,400 JPY | 6,200 JPY | 10,000 JPY |
| Up to 3.5kg | 4,500 JPY | 6,100 JPY | 7,000 JPY | 11,500 JPY |
| Up to 4.0kg | 5,000 JPY | 6,800 JPY | 7,800 JPY | 13,000 JPY |
| Up to 4.5kg | 5,500 JPY | 7,500 JPY | 8,600 JPY | 14,500 JPY |
| Up to 5.0kg | 6,000 JPY | 8,200 JPY | 9,400 JPY | 16,000 JPY |
| Up to 5.5kg | 6,500 JPY | 8,900 JPY | 10,200 JPY | 17,500 JPY |
| Up to 6.0kg | 7,000 JPY | 9,600 JPY | 11,000 JPY | 19,000 JPY |
| Up to 7.0kg | 7,800 JPY | 10,700 JPY | 12,300 JPY | 21,100 JPY |
| Up to 8.0kg | 8,600 JPY | 11,800 JPY | 13,600 JPY | 23,200 JPY |
| Up to 9.0kg | 9,400 JPY | 12,900 JPY | 14,900 JPY | 25,300 JPY |
| Up to 10.0kg | 10,200 JPY | 14,000 JPY | 16,200 JPY | 27,400 JPY |
| Up to 11.0kg | 11,000 JPY | 15,100 JPY | 17,500 JPY | 29,500 JPY |
| Up to 12.0kg | 11,800 JPY | 16,200 JPY | 18,800 JPY | 31,600 JPY |
| Up to 13.0kg | 12,600 JPY | 17,300 JPY | 20,100 JPY | 33,700 JPY |
| Up to 14.0kg | 13,400 JPY | 18,400 JPY | 21,400 JPY | 35,800 JPY |
| Up to 15.0kg | 14,200 JPY | 19,500 JPY | 22,700 JPY | 37,900 JPY |
| Up to 16.0kg | 15,000 JPY | 20,600 JPY | 24,000 JPY | 40,000 JPY |
| Up to 17.0kg | 15,800 JPY | 21,700 JPY | 25,300 JPY | 42,100 JPY |
| Up to 18.0kg | 16,600 JPY | 22,800 JPY | 26,600 JPY | 44,200 JPY |
| Up to 19.0kg | 17,400 JPY | 23,900 JPY | 27,900 JPY | 46,300 JPY |
| Up to 20.0kg | 18,200 JPY | 25,000 JPY | 29,200 JPY | 48,400 JPY |
| Up to 21.0kg | 19,000 JPY | 26,100 JPY | 30,500 JPY | 50,500 JPY |
| Up to 22.0kg | 19,800 JPY | 27,200 JPY | 31,800 JPY | 52,600 JPY |
| Up to 23.0kg | 20,600 JPY | 28,300 JPY | 33,100 JPY | 54,700 JPY |
| Up to 24.0kg | 21,400 JPY | 29,400 JPY | 34,400 JPY | 56,800 JPY |
| Up to 25.0kg | 22,200 JPY | 30,500 JPY | 35,700 JPY | 58,900 JPY |
| Up to 26.0kg | 23,000 JPY | 31,600 JPY | 37,000 JPY | 61,000 JPY |
| Up to 27.0kg | 23,800 JPY | 32,700 JPY | 38,300 JPY | 63,100 JPY |
| Up to 28.0kg | 24,600 JPY | 33,800 JPY | 39,600 JPY | 65,200 JPY |
| Up to 29.0kg | 25,400 JPY | 34,900 JPY | 40,900 JPY | 67,300 JPY |
| Up to 30.0kg | 26,200 JPY | 36,000 JPY | 42,200 JPY | 69,400 JPY |
